P icture this: all your plans for a 3-day overseas event are coming along nicely. You’ve done the recce trip, you’ve met with hotel and suppliers and have carefully selected themes and venues for each evening that perfectly complement the client’s visions. You’ve even nailed the initial running order on the flight back! (As well as a much-needed G&T). BUT then Monday morning rolls around, and back in the office you receive a call which

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